Framesvista — Policies & Customer Care
Welcome to Framesvista Eyewear Private Limited (“Framesvista”, “we”, “our”, “us”). Your trust matters most to us. This page outlines our Shipping, Exchange & Returns, Warranty, Privacy & Data Protection, NDNC, and Grievance Redressal policies.
1. Shipping Policy
Free Shipping: Available on all orders above ₹499 across India.
Order Processing
Orders are processed within 1–2 working days after payment confirmation and prescription validation (if applicable).
Delivery Timelines
Delivery typically takes 3–5 working days via our logistics partners. Total order-to-delivery time is usually 4–9 working days.
Partial Shipments
Some items may be shipped separately due to varying processing times.
2. Exchange & Returns Policy
We want you to love your Framesvista eyewear. If something doesn’t fit right, here’s how exchanges and returns work:
Exchange Period
Request an exchange or return within 14 days of delivery or collection.
Conditions
- Items must be unused, undamaged, and in original packaging.
- All tags, accessories, and protective covers must be intact.
- Proof of purchase (invoice or order ID) is required.
Non-returnable Items
- Customized or prescription lenses.
- Clearance or special offer items.
- Heavily used or damaged products.
Refunds
Refunds are processed to the original payment method within 7–10 working days after inspection.
Free Pick-Up Service
Available in select cities within 2–5 working days of request. Our pickup partner will inspect the product during collection. Once received and verified, exchanges or refunds are processed accordingly.
To initiate a return or exchange, email support@framesvista.com.
3. Warranty Policy
Framesvista products include a limited warranty for manufacturing defects.
Covered Under Warranty
- Rusting or corrosion
- Coating peel-off or color fading
- Brand logo detachment
- Manufacturing defects (hinges, screws, joints)
- Coating/tinting defects
- Missing frame components
- Progressive lens adaptation issues (within 2 months)
Not Covered
- Accidental or manual damage
- Scratches or lens breakage
- Heat/pressure warping
- Missing items post-delivery
- Prescription inaccuracies provided by customers
4. Privacy & Data Protection
We value your privacy and comply with the Digital Personal Data Protection Act, 2023 and Indian IT laws.
Information We Collect
- Personal details: name, contact, email, DOB, gender, address
- Prescription details (for corrective eyewear)
- Payment information (secured through third-party gateways)
- Device/IP data for analytics and personalization
How We Use Your Data
- To process and fulfill orders
- To personalize recommendations
- To send updates and offers (with your consent)
- To comply with legal requirements
Data Sharing
We do not sell or rent data. Information is shared only with trusted service providers such as logistics partners, payment gateways, and IT vendors.
Your Rights
You may request access, correction, or deletion of your data anytime by emailing support@framesvista.com.
5. NDNC / Promotional Communications
By sharing your contact details, you authorize Framesvista to reach out via call, SMS, or email for updates, offers, and promotions — even if registered under DND/DNC. You can opt out anytime by emailing us.
6. Grievance Redressal
We take customer concerns seriously and ensure timely resolution.
Grievance Officer — Framesvista
📧 support@framesvista.com
📞 +91-8745965193
📍 Ck 47 / 17 Sarai Hadaha, Varanasi, Uttar Pradesh — 221001
7. Updates to This Policy
Framesvista may revise these policies periodically. Continued use of our website and services implies acceptance of the updated terms.
