Privacy Policy
Framesvista – Policies & Customer Care
At Framesvista Eyewear Private Limited (“Framesvista”, “we”, “our”, “us”), customer trust and satisfaction are our top priorities. This document outlines our Shipping, Exchanges & Returns, Warranty, and Security & Privacy Policies. By shopping with us, you agree to these terms.
1. Shipping Policy
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Free Shipping: Available on all orders above ₹499 across India.
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Order Processing Time: 1–2 working days after payment confirmation and prescription validation (if applicable).
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Delivery Time: 3–5 working days via our logistics partners. Total delivery time is usually 4–9 working days.
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Partial Shipments: Some items may be shipped separately due to different processing times.
2. Exchange & Returns Policy
We want you to love your purchase. If you need to exchange or return an item:
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Exchange Period: 14 days from delivery/collection.
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Condition: Items must be unused, undamaged, and in original packaging.
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Warranty Exchanges: Products under warranty may be replaced once if found defective. Damage due to misuse is not covered.
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Refunds: Processed via the original payment method within 7–10 working days after inspection of returned items.
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Free Pick-Up Service: Available in select cities within 2–5 working days of request.
📧 To initiate a return/exchange: Email us at support@framesvista.com
3. Warranty Policy
Covered Under Warranty:
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Rusting or corrosion
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Coating peel-off or fading color
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Brand logo detachment
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Manufacturing defects (e.g., screws, hinges)
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Coating/tinting defects
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Missing/unavailable frame components
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Progressive lens adaptation issues (within 2 months)
Not Covered Under Warranty:
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Accidental/manual damage
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Scratches or breakage on lenses
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Warping due to heat/pressure
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Missing frames/lenses after delivery
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Prescription accuracy (based on customer/doctor input)
4. Security & Privacy Policy
At Framesvista, we respect your privacy and protect your data as per the Digital Personal Data Protection Act, 2023 and applicable Indian IT laws.
Information We Collect
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Personal details (name, contact, email, DOB, gender, address).
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Prescription details.
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Payment info (processed securely via gateways, not stored by us).
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Device & browsing data via cookies and analytics.
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Photos/scans if you use Virtual Try-On (used only for measurements & fit recommendations).
How We Use Your Data
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To fulfill orders and provide services.
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To personalize product recommendations.
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To send order updates and, with your consent, promotions.
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To comply with legal obligations.
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To improve our services through analytics.
Data Sharing
We do not sell or rent your data. Limited sharing happens with:
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Payment gateways, logistics providers, IT vendors.
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Legal authorities when required.
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Business transfers (e.g., mergers/acquisitions) with safeguards.
Data Retention
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Retained as long as necessary for services/legal compliance.
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Facial data (if collected) stored max 5 years or until account deletion.
Your Rights
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Access, correct, or delete your data.
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Withdraw consent at any time.
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Nominate another person to exercise your rights (per DPDP Act).
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Raise grievances with us or the Data Protection Board of India if unresolved.
📧 For privacy matters, contact: support@framesvista.com
Security of Information
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SSL encryption for secure payments.
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Restricted access to authorized personnel.
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Regular audits, encryption, and firewalls to prevent unauthorized access.
Children & Special Protection
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Services for users 18+ only.
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Children or persons with disabilities may use services only with parental/guardian consent.
Cookies
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Framesvista uses cookies for site functionality, personalization, and analytics.
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You may disable cookies in your browser, though some features may not work.
NDNC Policy
By providing your contact details, you authorize Framesvista to contact you via call, SMS, or email regarding updates, offers, and promotions — even if you are registered under DND/DNC/NCPR, valid for 365 days from registration.
5. Grievance Redressal
We take customer issues seriously. For queries or grievances:
Grievance Officer – Framesvista
📧 Email: support@framesvista.com
📞 Phone: [+01-8745965193]
📍 Address: [Ck 47 / 17 Sarai Hadaha Varanasi Uttar Pradesh 221001]
If unresolved, you may approach the Data Protection Board of India as per the DPDP Act, 2023.
6. Updates to This Policy
Our policies may be revised from time to time. Changes will be posted on our website. Continued use of our services indicates your acceptance of updated policies.