Shipping, Exchanges and Warranty
- Free shipping on orders $ 20 and above.
- Free servicing and 6 months warranty in all India
- Orders take between 4-9 working days for it to be delivered.
- Order processing: 1-3 working days
- Shipping: 3-5 working days.
- Orders are processed upon receipt of a valid prescription.
Your order could be part of a split shipment. As items have different processing times, we process items and ship them out as soon they are ready. This is to ensure you receive your items as soon as possible.
Exchange Policy
At Framesvista.com we are committed to ensuring your satisfaction with every purchase. We understand that sometimes, your needs or preferences may change, and that’s why we offer a flexible exchange policy.
14-Day Exchange Period: You have the opportunity to exchange your purchased item(s) within 14 days from the date of collection or receipt. This exchange policy allows you to make adjustments to your order to better meet your requirements. Please note that this 14-day period starts from the date of collection or the date of receipt, depending on the method of delivery.
Condition of Items: To be eligible for an exchange, the item(s) you wish to exchange must be in good condition. This means that they should be undamaged, unused, and in their original packaging. If the item(s) show signs of wear, damage, or alteration, we may not be able to process the exchange.
Warranty Exchange: For products covered by a warranty, we offer a one-time warranty exchange. This means that if your item is found to be defective within the warranty period, we will gladly replace it once. Our warranty ensures that you receive a product free from defects in materials and workmanship.
It’s important to note that any exchanges requested under the warranty must also adhere to the condition of the item. If the item has been damaged due to improper use or maintenance, it may not be eligible for warranty exchange.
If you have any questions or need to initiate an exchange, please contact our customer support team. They will guide you through the process and assist with any inquiries or concerns you may have.
We are dedicated to providing you with the best shopping experience and product quality, and we hope this exchange policy helps to ensure your satisfaction with your purchases.
Thank you for choosing Framesvista.com
- Corrosion/rusting
- Coating peeled off
- Colour faded
- External brand logo came off
- Manufacturing defects (Eg. Screws)
- Missing and unavailable frame components
- Coating defects
- Tinting defects
- Unable to adapt to progressive power within 2 months
- Manual breakage due to personal negligence
- Lens scratches and breakage
- Lens or frame warping
- Missing of frames & lenses
- Degree based on power specified by the customer or a doctor’s prescription